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Refund policy.

Because even death comes with a money-back guarantee. Here is what qualifies, what does not, and how to ask.

The TL;DR version

Changed your mind about planning for death? We get it. You have 14 days to request a refund. No death certificate required.

1. Our 14-day "second thoughts about mortality" guarantee

We offer a 14-day refund window because we understand that contemplating your own demise can lead to impulsive purchases. Maybe you bought this at 3 AM after watching a documentary about estate planning gone wrong. We've all been there.

The rules:

  • Request within 14 days of purchase (we count weekends, death doesn't take days off)
  • Refund covers the full purchase price
  • We'll process refunds within 5-10 business days (bureaucracy survives even us)
  • Your documents will be deleted (they'll die before you do)

2. What qualifies for a refund (valid reasons to bail)

Automatic approval reasons:

  • Technical issues: Our app broke and ruined your will (our bad)
  • Duplicate purchase: You clicked twice in your death-planning frenzy
  • Wrong product: You meant to buy a different death document
  • Changed your mind: Decided immortality might be achievable after all
  • Found a cheaper option: Your cousin Larry offered to write it on a napkin for free

Case-by-case basis:

  • You discovered you're actually immortal (proof required)
  • Your psychic said you'll never die (bring the psychic)
  • You've decided to leave everything to your nemesis out of spite
  • Existential crisis made you realize possessions are meaningless

3. What doesn't qualify (no refunds for these)

  • After 14 days: Sorry, the death clock keeps ticking
  • Downloaded documents: Once you've got the final PDF, it's yours forever (or until you die)
  • Already filed documents: If you've notarized and filed it, that ship has sailed to the afterlife
  • "I didn't die yet": Not dying isn't grounds for a refund (congratulations though)
  • Beneficiary complaints: Your kids being mad about their inheritance isn't our problem

4. How to request a refund (the resurrection process)

Requesting a refund is easier than coming back from the dead:

  1. Email us: Send your refund request to [email protected]
  2. Include:
    • Your account email
    • Purchase date
    • Reason for refund (optional, but we're nosy)
    • Order number (if you have it)
  3. Wait: We'll respond within 2 business days (we're not dead, just busy)
  4. Get money: Refund processes in 5-10 business days to your original payment method

5. What happens after a refund (digital cremation)

When we process your refund:

  • Your documents are permanently deleted (digital cremation)
  • Your account remains active (in case you fear death again later)
  • You can repurchase anytime (we'll gladly take your money)
  • We won't judge you (much)
  • No hard feelings (we'll miss your morbid sense of humor)

6. Special circumstances (because life is weird)

Bundle purchases:

Bought the whole death document bundle? We'll refund the whole thing. No partial refunds because math is hard and death is complicated enough.

Promotional pricing:

Got a discount? You'll be refunded what you actually paid, not the full price. We're generous, not stupid.

Free purchases:

Used a 100% off coupon? There's nothing to refund, but we'll still delete your documents if you ask nicely.

7. Subscription refunds (for our future zombie subscription service)

We don't currently offer subscriptions because death is a one-time thing. But if we ever do:

  • Cancel anytime (death has no contracts)
  • No refunds for partial months (time doesn't go backwards)
  • Annual plans follow the same 14-day rule

8. Chargebacks (the nuclear option)

Please contact us before initiating a chargeback. We're reasonable people who understand that death planning isn't for everyone. Chargebacks hurt our relationship with payment processors and make the Grim Reaper sad.

If you initiate a chargeback:

  • Your account may be suspended (digital purgatory)
  • Your documents will be deleted immediately
  • You might be banned from future purchases (eternal banishment)
  • We'll be very disappointed in you

9. Contact our refund department (the complaints crypt)

Email: [email protected]
Response time: 2 business days (we're alive, we promise)
Office hours: When we're not contemplating our own mortality

Pro tip: Being nice gets you faster service. Being funny gets you even faster service. Death puns are always appreciated.

10. Legal stuff (the fine print of the afterlife)

This refund policy is governed by US law. By purchasing our products, you agree to these terms. If you don't agree, don't buy our stuff. It's that simple.

We reserve the right to refuse refunds for abuse of this policy. If you're buying and refunding repeatedly, we'll assume you're either indecisive about death or running some weird scam.

11. Policy changes (even our policies aren't immortal)

We might update this policy occasionally. Changes apply to future purchases only. We won't retroactively change the rules on you because that would be as unfair as death itself.

Remember: We'd rather have you as a happy customer planning for death than an unhappy one demanding refunds. But if our service isn't right for you, we understand. Not everyone is ready to face their mortality with our level of dark humor.

Questions? Email us at [email protected]. We promise to respond before you need that will. 💀

Your high score on Candy Crush isn't an estate plan, Karen.

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